App Performance Degradation

Incident Report for Parent

Resolved

Between approximately 8:00–8:30 AM ET on September 9, 2026, some users experienced performance degradation across the Parent app and web portal, including slower load times, due to a temporary scaling issue during a spike in traffic. The issue has been resolved, and additional safeguards have been put in place to prevent recurrence.
Posted Sep 09, 2026 - 12:00 UTC