Performance Degradation : [Portal and mobile app]

Incident Report for Parent

Resolved

This incident has been resolved.

Posted May 20, 2026 - 19:12 UTC

Monitoring

System is stable now, and team is monitoring the system.

Posted May 20, 2026 - 13:51 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 20, 2026 - 13:40 UTC

Investigating

We are currently investigating reports of slow performance and intermittent latency within the Parent portal and Mobile App.
Our engineering team is looking into the cause, and we will provide an update as soon as we have more information. We apologize for the inconvenience.

Posted May 20, 2026 - 13:16 UTC

This incident affected: Parent Mobile App, Parent Web Portal, and Parent Check-in app.